Member Handbook

The YMCA of the Pikes Peak Region Member Handbook highlights all of the rules, regulations and policies that will ensure both members and staff enjoy the YMCA centers!

To learn more about our policies, click the links below.

General Policies

Facility Access

To access any YMCA facility, one must have a valid YMCA membership card, PPYMCA mobile app check-in barcode or a photo ID. Cards are non-transferable and remain the property of the YMCA. Please be prepared to present your photo ID if you forget to bring your card on your visit or when requesting a replacement card.

All members will be required to check in at the designated wellness station to have their temperature checked and recorded upon arrival to the YMCA. If you have any symptoms of illness, stay at home. Anyone with a temperature higher than 100.4 will not be allowed to enter the facility.

Code of Conduct

We are a charitable nonprofit community organization committed to strengthening the foundation of communities through youth development, healthy living and social responsibility. Please help us create a safe, comfortable and inclusive environment at all times by following our Code of Conduct.

• Please uphold the YMCA core values of honesty, respect, caring responsibility.
• Currently members 11 years and older are only allowed in the facility. 
• Please follow the rules posted within each of our facilities and their respective program areas.
• Help us maintain a family-friendly environment which is welcoming, genuine, nurturing and caring for all people.
• Profanity or inappropriate comments, conduct actions will not be tolerated.
• Liquids in spill-proof non-breakable containers are welcome in Y program areas.
• Please keep attire appropriate and modest. See Dress Code below.
• Be courteous to your fellow Y members by refraining from a conversation on your cell phone.
• Please follow all posted signs for social distancing and other updated policies.

Safety Comes First 

• To ensure the safety of our members, staff and community, individuals entering this facility may have their temperature checked.

Social Distancing

• All members will be required to practice social distancing while inside the YMCA. In some cases, the availability of equipment, features and space will be limited to ensure members are able to maintain the recommended six feet of separation. Signage has been placed throughout the building to assist you in maintaining safe distances.

Access May Be Restricted

• In order to comply with the CDC's recommendations, we may at times need to limit the number of people inside the facility or prohibit access into a specific area. We apologize in advance for any inconvenience this may cause and appreciate your patience and understanding. 

Failure to abide by these rules could result in suspension or termination of membership.

Dress Code

• To ensure the safety of our members, staff and community all member-facing staff are required to wear face masks. We highly recommend that members wear masks upon check-in and whenever possible within the facility.
• Shorts should be basic athletic shorts.
• Undergarments should not be exposed.
• Non-marking, closed-toe shoes should be worn in the gym and wellness floor. Bare feet are allowed in the aquatic area, locker room and yoga class only.
• Please wear appropriate swim attire. No cotton swim attire in the pool.
• T-shirts or tank tops of the appropriate length must be worn everywhere in the facility except in the aquatics areas and the basketball gym (shirts vs. skins is acceptable to distinguish teams). Shirts displaying inappropriate designs, logos, language or offensive comments are not allowed.

Tobacco, Drug, Alcohol & Firearm Policy

The YMCA of the Pikes Peak Region requires an tobacco, drug and alcohol-free environment. No alcohol consumption, smoking, dipping or other usage of tobacco/drugs in any YMCA facility, parking lot or surrounding outdoor property. In addition, using E-cigs, pipes and vapor products is also prohibited.

Firearms are prohibited in all YMCA facilities, parking lots and surrounding outdoor property.

Sex Offender Policy

To aid the effort in our ability to provide a safe and threat-free environment, the YMCA monitors sexual offender registries. Persons on the list will not be eligible for Y membership, program participation, volunteer or employment opportunities at the YMCA of the Pikes Peak Region or access any Y facility.

Cell Phones & Cameras

Phone calls should be made only in designated areas, and use of electronics should not disrupt others. Cameras are not allowed in locker rooms, restrooms, changing areas, or showers. When using a camera or recording device, members and guests should be respectful of the privacy of others.

Photo Release Policy

By signing the YMCA of the Pikes Peak Region's Photo Release Policy, a member allows the YMCA of the Pikes Peak Region the right to use that member's name and likeness in a photograph, filmed production, advertisement, audio segment, or other electronic or print promotional media for the YMCA. This shall extend to any and all phases of the utilization of the production including publicity, promotion, advertising and marketing.

Privacy Policy

All YMCA members will be asked to sign an updated waiver before reentering YMCA facilities after the extended closure due to the coronavirus. To find the YMCA of the Pikes Peak Region’s Privacy Policy, click here.

Lost or Stolen Property / Lost & Found

The YMCA of the Pikes Peak Region will not be liable for lost or stolen items while members and/or program participants are on YMCA premises or engaged in YMCA activities. Valuables should be left at home as lockers will not be available at this time. Lost and found items are kept in the facility for a limited time (YMCA center specific) and then are donated to charity. We will not be keeping any soft-surface lost and found items. We will only be keeping cell phones and keys. 

Accidents & Incidents

In the event of an accident, injury, or incident, members and guests should contact a staff member immediately. First-aid kits and automated external defibrillators (AED) are available at each YMCA family center.

Inclusion

The YMCA of the Pikes Peak Region has partnered with the City of Colorado Springs Therapeutic Recreation Program to serve people with disabilities of all ages who chose to participate in Y programs, supporting the vision that the Y is for all.

Our Commitment To Inclusion

The Y is made up of people of all ages and from every walk of life working side by side to strengthen communities. Together we work to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender identity, ideology, income, national origin, race or sexual orientation has the opportunity to reach their full potential with dignity. Our core values are caring, honesty, respect, and responsibility - they guide everything we do.

Guest Pass / Day Pass Policy

All guests must be accompanied by a member of the YMCA of the Pikes Peak Region. Both the guest and YMCA member must check in at the Front Desk before utilizing the facility.

Guest Pass Rates:

• Briargate, Downtown, Fountain Valley, Garden Ranch, Southeast, Tri-Lakes YMCA Guest Pass Rates
  - Individual (Youth or Adult): $10
  - Family (Up to 2 adults/4 kids): $25

Members, 18 years or older, may bring in two guests each day to the YMCA. Each individual guest may visit 1 time at no cost and are able to pay the daily guest rate thereafter while accompanied by a member. All non-members ages 16 and older must provide photo ID to gain access to the facility.

All non-members who desire to utilize any of the YMCA of the Pikes Peak Region facilities must complete the Contact Information Form, provide a valid photo ID and receive and pay for a Day Pass at the Front Desk prior to using any facility.

Financial Assistance & Automatic Payment

We are currently offering special pricing for anyone affected financially by the coronavirus. To learn more about our updated pricing, please visit ppymca.org/join . We are offering financial assistance on select programs. Please ask a membership staff for more information.

Program Cancellations

The YMCA reserves the right to cancel program or classes due to insufficient registrations or attendance as well as inclement weather conditions. In addition, all programs have cancellation policies related to weather or facility availability.

Membership Cancellations

To cancel your membership, please visit any of our centers and speak with a Membership Consultant. All cancellations must be submitted 5 days prior to your scheduled draft date in writing.

Refund Policies

Youth & Adult Sports Programs

Sports, Aquatics, Healthy Living & Youth Programming

All fees paid will be refunded in full when the YMCA cancels a season or session.  When a participant cancels at least 2 weeks before a program starts, a $10 will be charged for all refunds.  No refunds or credits will be authorized after the first session/practice or game/class.

The YMCA will reschedule any classes and/or games that have been canceled due to weather up to a specified date or number of games/classes.

The processing fee will not be charged if a credit is requested instead of a refund.

Before & After School Care & Preschool Program

Any consistent change in your child’s schedule/plan must be submitted to the Association Child Care office on a change/cancellation form two weeks in advance of the change.

Summer Day Camp

A cancellation form must be submitted to the Association Child Care Office at least three weeks prior to the first day of the program. Deposits are non-refundable and non-transferable. For those paying in full at the time of registration, your paid in full amount includes the deposit required for that particular camp. When requesting a refund, the deposit is non-refundable.

Camp Shady Brook

We have deposits in place for both campers ($100/week) and groups (50% of the guaranteed minimum contract). Upon cancellation, our policy is to provide a full refund minus the deposit.

Summer Pool Pass

No refunds will be issued for summer pool passes.

The YMCA understands that medical, emergency and other unforeseen situations do arise and refunds may be given based on extenuating circumstances. In these cases, please contact the YMCA to discuss your specific situation. Documentation may be required in these situations.

Refunds will not be authorized for requests made after a program has taken place (i.e. refund requests for non-use of a registered program).