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Member Handbook

The YMCA of the Pikes Peak Region Member Handbook highlights all of the rules, regulations and policies that will ensure both members and staff enjoy the YMCA centers!

To learn more about our policies, click the links below.

General Policies

Facility Access

To access any YMCA facility, one must have a valid YMCA membership card, PPYMCA mobile app check-in barcode or a photo ID. Cards are non-transferable and remain the property of the YMCA. Please be prepared to present your photo ID if you forget to bring your card on your visit or when requesting a replacement card.


Code of Conduct

We are a charitable nonprofit community organization committed to strengthening the foundation of communities through youth development, healthy living and social responsibility. Please help us create a safe, comfortable and inclusive environment at all times by following our Code of Conduct.

  • Please uphold the YMCA core values of honesty, respect, caring responsibility.
  • Please follow the rules posted within each of our facilities and their respective program areas.
  • Help us maintain a family-friendly environment which is welcoming, genuine, nurturing and caring for all people.
  • Profanity or inappropriate comments, conduct actions will not be tolerated.
  • Liquids in spill-proof non-breakable containers are welcome in Y program areas.
  • Please keep attire appropriate and modest. See Dress Code below.
  • Be courteous to your fellow Y members by refraining from a conversation on your cell phone.

Safety Comes First 

  • To ensure the safety of our members, staff and community, individuals entering this facility may have their temperature checked.

Dress Code

  • Shorts should be basic athletic shorts.
  • Activewear should cover undergarments at all times.
  • Non-marking, closed-toe shoes should be worn in the gym and wellness floor. Bare feet are allowed in the aquatic area, locker room and yoga class only.
  • Please wear appropriate swim attire. No cotton swim attire in the pool.
  • T-shirts or tank tops of the appropriate length must be worn everywhere in the facility except in the aquatics areas and the basketball gym (shirts vs. skins is acceptable to distinguish teams). Shirts displaying inappropriate designs, logos, language or offensive comments are not allowed.

Tobacco, Drug, Alcohol & Firearm Policy

The YMCA of the Pikes Peak Region requires a tobacco, drug and alcohol-free environment. No alcohol consumption, smoking, dipping or other usage of tobacco/drugs in any YMCA facility, parking lot or surrounding outdoor property. In addition, using E-cigs, pipes and vapor products is also prohibited.

Firearms are prohibited in all YMCA facilities, parking lots and surrounding outdoor property.

Sex Offender Policy

To aid the effort in our ability to provide a safe and threat-free environment, the YMCA monitors sexual offender registries. Persons on the list will not be eligible for Y membership, program participation, volunteer or employment opportunities at the YMCA of the Pikes Peak Region or access any Y facility.

Cell Phones & Cameras

Phone calls should be made only in designated areas, and use of electronics should not disrupt others. Cameras are not allowed in locker rooms, restrooms, changing areas, or showers. When using a camera or recording device, members and guests should be respectful of the privacy of others.

Photo Release Policy

By signing the YMCA of the Pikes Peak Region's Photo Release Policy, a member allows the YMCA of the Pikes Peak Region the right to use that member's name and likeness in a photograph, filmed production, advertisement, audio segment, or other electronic or print promotional media for the YMCA. This shall extend to any and all phases of the utilization of the production including publicity, promotion, advertising and marketing.

Privacy Policy

All YMCA members will be asked to sign an updated waiver before reentering YMCA facilities after the extended closure due to the coronavirus. To find the YMCA of the Pikes Peak Region’s Privacy Policy, click here.

Lost or Stolen Property / Lost & Found

The YMCA of the Pikes Peak Region will not be liable for lost or stolen items while members and/or program participants are on YMCA premises or engaged in YMCA activities. Valuables should be left at home as lockers will not be available at this time. Lost and found items are kept in the facility for a limited time (YMCA center specific) and then are donated to charity. We will not be keeping any soft-surface lost and found items. We will only be keeping cell phones and keys. 

Accidents & Incidents

In the event of an accident, injury, or incident, members and guests should contact a staff member immediately. First-aid kits and automated external defibrillators (AED) are available at each YMCA family center.

Inclusion

The YMCA of the Pikes Peak Region has partnered with the City of Colorado Springs Therapeutic Recreation Program to serve people with disabilities of all ages who chose to participate in Y programs, supporting the vision that the Y is for all.

Our Commitment To Inclusion

The Y is made up of people of all ages and from every walk of life working side by side to strengthen communities. Together we work to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender identity, ideology, income, national origin, race or sexual orientation has the opportunity to reach their full potential with dignity. Our core values are caring, honesty, respect, and responsibility - they guide everything we do.

Guest Pass / Day Pass Policy

All guests must be accompanied by a member of the YMCA of the Pikes Peak Region. Both the guest and YMCA member must check in at the Front Desk before utilizing the facility.

Guest Pass Rates:

Members, 18 years or older, may bring in two guests each day to the YMCA. Each individual guest may visit 1 time at no cost and are able to pay the daily guest rate thereafter while accompanied by a member. All non-members ages 16 and older must provide photo ID to gain access to the facility.

All non-members who desire to utilize any of the YMCA of the Pikes Peak Region facilities must complete the Contact Information Form, provide a valid photo ID and receive and pay for a Day Pass at the Front Desk prior to using any facility.

Nationwide Membership

At the Y, we are for youth development, healthy living and social responsibility. We are dedicated to ensuring our facilities, programs and services are open and welcoming to all. As part of this effort, we are proud to offer our members access to YMCA facilities across the United States that participate in Nationwide Membership. This way, our members can use the Y as often as they like, making it easier to achieve their health and wellness goals.

Financial Assistance & Automatic Payment

We are currently offering special pricing for anyone affected financially by the coronavirus. To learn more about our updated pricing, please visit ppymca.org/join . We are offering financial assistance on select programs. Please ask a membership staff for more information.

Program Cancellations

The YMCA reserves the right to cancel program or classes due to insufficient registrations or attendance as well as inclement weather conditions. In addition, all programs have cancellation policies related to weather or facility availability.

Membership Cancellations

To cancel your membership, please visit any of our centers and speak with a Membership Consultant. All cancellations must be submitted 5 days prior to your scheduled draft date in writing.

Refund Policies

Youth & Adult Sports Programs

Sports, Aquatics, Healthy Living & Youth Programming

All fees paid will be refunded in full when the YMCA cancels a season or session.  When a participant cancels at least 2 weeks before a program starts, a $10 will be charged for all refunds.  No refunds or credits will be authorized after the first session/practice or game/class.

The YMCA will reschedule any classes and/or games that have been canceled due to weather up to a specified date or number of games/classes.

The processing fee will not be charged if a credit is requested instead of a refund.

Before & After School Care

Plan withdrawal - It is the YMCA's policy that written notice must be given 30 days in advance of your child's withdrawal. Any outstanding balance must be paid at the time of withdrawal. If cancellation is received after draft - no refund.

Plan change - It is the YMCA's policy that written notice must be given 30 days in advance of a change to your child's plan through the online form located at ppymca.org/childcareforms. This allows for accurate planning for staff to participant ratios. Fees may apply if upgrading plan option. 

Summer Day Camp

Plan withdrawal - Its is the YMCA's policy that written notice must be given at least 3 weeks in advance of withdrawal from the summer camp program through the online form located at ppymca.org/childcareforms.

Summer day camp change - It is the YMCA's policy that written notice must be given at least 3 weeks to change camp weeks through the online form located at ppymca.org/childcareforms. Fees may apply.

Camp Shady Brook

We have deposits in place for both campers ($100/week) and groups (50% of the guaranteed minimum contract). Upon cancellation, our policy is to provide a full refund minus the deposit.

Summer Pool Pass

No refunds will be issued for summer pool passes.
For more information on summer pool passes CLICK HERE

The YMCA understands that medical, emergency and other unforeseen situations do arise and refunds may be given based on extenuating circumstances. In these cases, please contact the YMCA to discuss your specific situation. Documentation may be required in these situations.

Refunds will not be authorized for requests made after a program has taken place (i.e. refund requests for non-use of a registered program).

To learn more about our additional policies, explore the links below!

kids playing ball

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